Codey Young, Information Systems Administrator

Fork Office LLC

2020-02-26

The overall quality of service and responsiveness has been excellent. Immediate responses (under 30 minutes) to inquiries from executive leadership. They are extremely attentive and thoughtful in terms of developing strategy around IT resource planning and cybersecurity due diligence. SLA response time under 2 hours for all other requests are always honored. Clinic IT is diligent in their customer service, however, technicians can occasionally take longer than expected or experience difficulty with lower-level tasks (e.g. offboarding files from a terminated employee's Google account).